Shipping policy

SHIPPING POLICY

Order processing
Orders are processed Monday through Friday, excluding public holidays.
Orders placed before 12:00pm PT are processed the same business day;
orders placed after that are processed the next business day. You will
receive a confirmation email with tracking details once your order ships.

Shipping destinations
We currently ship within the United States only.

Shipping methods, cost and delivery times
Standard shipping (3-7 business days)   $5.95
Expedited shipping (2-3 business days)  $14.95
Free standard shipping on all orders over $50.

Delivery estimates are calculated from the date of dispatch, not the date
the order was placed, and exclude weekends and public holidays.

Tracking
A tracking number is emailed to you when your order is dispatched. Please
allow up to 24 hours for tracking information to become active.

Delays
Delivery times are estimates and may be affected by carrier delays,
weather, or peak periods. If your order has not arrived within 10 business
days of dispatch, please contact us and we will investigate with the carrier.

Incorrect addresses
Please check your shipping address carefully at checkout. We are unable to
reroute a parcel once it has been dispatched. Orders returned to us due to
an incorrect or incomplete address will be reshipped at the customer's cost.

Lost or damaged parcels
If your order arrives damaged, or tracking shows delivered but you have not
received it, contact us within 14 days of the delivery date and we will
resolve it with the carrier.

Questions
Email accounts+shopify@getnectar.ai or call +1 (425) 678-9876.
Support hours: Monday-Friday, 9:00am-5:00pm PT.